Terms & Conditions

Fleet London Terms & Conditions

This site is owned by Fleet London Co Ltd, registered in England & Wales number 08504698.

Terms & Conditions September 2019.

These terms and conditions govern the relationship between Fleet London and our customers. They may be revised from time to time with a dated amendment posted in this section.

By visiting and using this website users agree to be bound by these terms and conditions and by our privacy policy ( separate section ). If you are unable to agree with our terms and conditions or our privacy policy then please do not use this site or our services.

Use of the Site

All users of this website undertake to use it in accordance with the law, and not to use it for any illicit purpose, nor to use it in any way that may impair or disable the website nor prevent its normal use by other users. The user undertakes not to eradicate, alter, impair or damage this site’s programmes or data in any way.

Trademarks and Copyright

“Fleet London” and the salmon logo are trademarks registered with the European Union Intellectual Property Office ( EUIPO ).

Users of this site acknowledge and accept that both trademarks and all content on this website are protected by law. Fleet London does not grant any kind of authorisation for the use of either trademark or any website content for display in the public domain or for commercial purposes without express prior written permission.

Liability

Fleet London cannot accept any liability that may arise from the faulty operation of the website outside of Fleet London’s control. These may include a hacking of the website, computer virus or other illegal interference in the operation of the website.

Fleet London also reserves the right to suspend at any time, temporarily and without notice, the operation of the website for the purposes of its maintenance or updating.

Fleet London’s site will also provide links to third party websites. The inclusion of any such link does not imply that Fleet London has reviewed all of the sites linked to its own site and Fleet cannot be responsible for the accuracy or content of any such third party sites.

Orders and Payment

Merchandise displayed on our website is available for purchase and delivery unless otherwise stated, if an item suddenly becomes unavailable after your order has been placed we will notify you immediately using the email address you provided, offering you a full refund.

We may refuse an order at any time at our sole discretion.

Once payment for an order has been received by us in full ( including delivery charges where applicable ) then ownership of the merchandise transfers to the buyer. If the buyer fails to pay all charges due as part of an order for our merchandise or services we reserve the right, at our discretion and without prejudice to our other rights, to refuse to supply the goods or services ordered.

Prices may change at any time, but prices are fixed at the time of receipt of payment for an order except in the event of hacking activity, or a virus, or any other illegal attack on the website that has maliciously affected the integrity of the site.

Fleet London uses Shopify for payment processing and makes no warranty with respect to their service.

Delivery

Fleet London uses the Royal Mail or DHL for deliveries worldwide. You will receive a tracking number for your order when it is dispatched.

UK: Free first class shipping on all orders. Delivery should normally take 2 business days and a signature for receipt will be required.

EU and EEA:  Express courier shipping via DHL in one business day from dispatch. 
Free shipping on orders over €200, there is a charge of €35 on smaller orders. Fleet dispatches to the EU on a "delivery duty paid" basis so no further charges should be payable upon receipt.

USA/ Canada. Express courier shipping via DHL in two business days from dispatch. 
Free shipping on orders over $200, there is a charge of $35 on smaller orders. Fleet dispatches to North America on a "delivery duty paid" basis so no further charges should be payable upon receipt.

Japan: Express courier shipping via DHL in three business days from dispatch.
Fleet London pre-pays Japanese consumption tax on all orders. Free shipping on orders over ¥ 25000, there is a charge of ¥ 3000 on smaller orders. A signature will be required on receipt.

Rest of the world: Free shipping on orders over £120, a fee of £15 is applicable on smaller orders. Delivery should normally take 4-5 business days and a signature for receipt will be required. Fleet London cannot be responsible for any import taxes or duties nor local sales taxes payable locally. 
Express courier shipping via DHL option: for a charge of £35 Fleet will ship via courier on a "delivery duty paid" basis so no further charges should be payable upon receipt.

Returns

Fleet London will offer a full refund or exchange for your order or any part thereof if we receive a return from you within 14 days of your receipt of the goods. Please note that shirts must be in their original and unworn condition and with barcodes intact, and that with respect to boxer shorts, given the nature of the product, we can only accept returns if they are in the original, unopened, packaging.

Fleet London will also refund the cost of return postage if the goods supplied were not those ordered or if they were faulty, but not in the case of other returns.

Fleet London cannot accept responsibility for any return package until it is received by us and so we strongly recommend that returns are sent to back to us using a “signed for service” or “tracked delivery” postage service, both available from, for example, the Royal Mail, and that you retain a proof of postage.

Please send returns and exchanges to H2/ 18 Hollen Street, Soho, London W1F 8BG.

If you have any questions arising from our terms and conditions please don’t hesitate to contact us on info@fleetlondon.co.uk